Facebook, Instagram & Voice AI Support in All-in-One Chat Widget

Modified on Tue, 2 Dec at 1:24 AM

What’s New?

The All-in-One Chat
 Widget now supports Facebook, Instagram, and Voice AI
as selectable communication channels along with the existing ones.

Under the Chat Type selector
 section under the Style 
tab, allows users to choose exactly which channels should appear inside their unified chat experience.

How It Works:

Navigate to
Sites > Chat Widget > Open an existing or create a new All in One Chat Widget > Style tab.
Under
Chat Type
, you’ll see a new multi-select dropdown.

Select any combination of:

Live Chat
SMS / Email
Voice AI
Facebook
Instagram
WhatsApp

The preview updates instantly to reflect the chosen channels.

Only the selected channels will appear inside the
All-in-One Chat Widget
for website visitors.

Why It Matters:

Brings true
multichannel communication
into a single, clean widget.
Gives businesses more control over the
exact mix of channels
they want to surface.
Ensures a
consistent and guided customer experience
, especially for accounts with multiple integrations.
Expands coverage to
Facebook & Instagram messaging and Voice AI
, all within one cohesive interface.

Notes:

Facebook/Instagram options appear only if the respective pages/accounts are connected.
Voice AI will appear only if the Voice AI is configured in your account.
WhatsApp can be selected only if the WhatsApp number is connected in your account.